Last updated on Septemeber 09, 2025.
At Luton Hospital, we are committed to safeguarding the privacy and confidentiality of our patients, visitors, and website users. This Privacy Policy explains how we collect, use, and protect your personal information when you use our website (www.lutonhospital.co.ke) or interact with us.
1. Information We Collect
We may collect personal information in the following ways:
- Directly from you: when you fill in forms, request appointments, submit inquiries, or register for services.
- Automatically: through cookies, analytics tools, and browsing activity on our website.
- Medical and service-related data: when you are receiving healthcare services from us.
Examples of personal data collected include:
- Name, phone number, and email address.
- Medical history, treatment details, and insurance information (where relevant).
- Payment and billing details (when applicable).
2. How We Use Your Information
Your personal information may be used for:
- Processing appointment requests and delivering healthcare services.
- Communicating with you regarding inquiries, results, or updates.
- Confirming insurance coverage and billing purposes.
- Improving our website, services, and patient experience.
- Meeting regulatory and legal requirements.
3. Sharing of Information
We will not sell or rent your personal information to third parties. We may only share your information when:
- Required by law or regulatory authorities.
- Necessary to process insurance claims or payments.
- In situations where your treatment requires referrals or collaboration with other healthcare providers (with your consent).
4. Data Protection & Security
- We implement strict administrative, technical, and physical safeguards to protect your personal and medical information.
- While we strive to protect your data, no electronic transmission or storage system can be guaranteed 100% secure.
5. Cookies and Tracking
- Our website may use cookies and analytics tools to enhance your browsing experience.
- You can disable cookies in your browser settings, though some website features may not function properly.
6. Your Rights
You have the right to:
- Access, correct, or request deletion of your personal information.
- Withdraw consent for us to use your information where applicable.
- Request a copy of the data we hold about you.
To exercise these rights, please contact us using the details below.
7. External Links
Our website may contain links to other websites. Luton Hospital is not responsible for the privacy practices or content of external sites.
8. Updates to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. Please check this page regularly for updates.
📞 Contact Us
For any questions about this Privacy Policy or how your data is handled, please reach us at:
Website: www.lutonhospital.co.ke
Call: 0111003400 / 0726510000
Email: info@lutonhospital.co.ke
