Frequently Asked Questions

You can book an appointment online through the booking page, call 0111 003 400, or chat with our team on WhatsApp. Share your name, phone number, preferred service, preferred date and any brief reason for your visit so our team can guide you.

Yes. Walk-in patients are welcome for many outpatient services. However, booking ahead is recommended for specialist clinics, imaging, dialysis, physiotherapy, maternity reviews and other services that may require scheduling.

Contact Luton Hospital through the website booking form, phone or WhatsApp. Our team will help you identify the right specialist clinic and guide you on available schedules, documents to carry and expected visit steps.

Yes. Contact the hospital as early as possible using 0111 003 400 or WhatsApp. Provide your name, phone number and appointment details so the team can assist with rescheduling or cancellation guidance.

Carry your identification document, previous medical reports if available, current medication list, referral letter if you have one, insurance or cover details where applicable, and any recent lab or imaging results.

Yes. You can book for a child, spouse, parent or family member. Ensure the correct patient name, age, contact number and reason for visit are provided so the hospital team can prepare appropriately.

Some clinics may run on specific days or by appointment. Contact Luton Hospital for the latest clinic schedule before visiting, especially for consultant-led clinics and specialty services.

When you submit a booking request, the hospital team reviews it and may contact you through phone, email or WhatsApp for confirmation, clarification or scheduling guidance.

Luton Hospital offers outpatient care, inpatient care, specialist clinics, emergency care, ambulance services, laboratory services, radiology, MRI services, pharmacy, maternity care, obstetrics and gynaecology, dialysis and renal care, physiotherapy, orthopaedics and paediatrics.

Yes. Luton Hospital provides emergency care support. For urgent assistance, call 0111 003 400 immediately or proceed to the hospital for assessment.

Yes. Laboratory services are available for diagnostic testing and clinical support. Your clinician may request specific tests based on your symptoms, medical history or treatment needs.

Yes. Luton Hospital supports imaging and diagnostic services including radiology and MRI services. Contact the hospital for availability, preparation instructions and booking guidance.

Yes. Pharmacy services are available to support patients with prescribed medication, medicine guidance and related patient care needs.

Yes. Luton Hospital provides maternity-related services and obstetrics and gynaecology care. Patients can contact the hospital to book reviews, consultations and relevant clinical support.

Yes. Dialysis and renal care services are part of Luton Hospital service areas. Patients should contact the hospital for scheduling, assessment and preparation guidance.

Yes. Physiotherapy services are available for rehabilitation, pain management support, mobility improvement and recovery after injury, illness or surgery.

Yes. Paediatric services support children’s health needs including consultation, review, treatment support and referral guidance where necessary.

Yes. Depending on your clinical needs, your care may involve consultation, laboratory tests, imaging, pharmacy, specialist review or follow-up services within the hospital workflow.

The patient portal is a secure online area where patients can create an account, manage profile details, submit booking requests, view appointment status and access available patient-related information.

Open the patient login or signup page, enter your correct phone number and required profile details, then complete the registration steps. Use accurate information so the hospital can match your bookings and records correctly.

Yes. Patient profile details can be updated from the portal where available. For critical corrections, contact the hospital team to ensure your records remain accurate.

Yes. Where the booking form allows, you may upload referral notes, previous results or relevant documents. This helps the clinical team understand your case before your visit.

A pending status means your booking request may still be under review or awaiting confirmation. The team may contact you for clarification, clinic schedule confirmation or further guidance.

No. The patient portal is for account access, bookings, appointment status and patient support. Luton Hospital does not use the website as an online billing or wallet platform.

Patients may provide insurance or SHA-related cover details where applicable. The hospital team will guide you on verification, requirements and the correct process for your visit.

If the booking or patient form requests insurance or cover details, enter the relevant information accurately. You should also carry your card, membership details or supporting documents during your visit.

No. Avoid sending money to unverified numbers or links. Any payment, cover confirmation or billing-related guidance should be handled directly through official hospital channels.

Do not proceed. Contact Luton Hospital directly using 0111 003 400 or info@lutonhospital.co.ke to confirm the correct process.

The hospital team will guide you based on your clinical need and the cover verification process. Carry all relevant documents to make the approval process smoother.

Luton Hospital is located at China Centre, Ngong Road, Nairobi. Patients can contact the hospital for directions and service guidance before visiting.

The official phone contact is 0111 003 400. You can call this line for appointments, service inquiries, directions and general assistance.

You can email Luton Hospital through info@lutonhospital.co.ke for general inquiries, appointment support and service-related communication.

Yes. You can use the official WhatsApp link on the website or contact the hospital using 0111 003 400 for assistance.

Yes. Call or WhatsApp the hospital team and they will guide you to China Centre, Ngong Road, Nairobi.

Luton Hospital provides ambulance service support. For emergency assistance or guidance, call 0111 003 400 immediately.

Call 0111 003 400 immediately or proceed to the hospital if it is safe to do so. Provide your location, patient condition and contact number clearly.

Yes. Calling ahead helps the team prepare and guide you on the next steps. Share the patient’s condition and estimated arrival time where possible.

Yes. Depending on the patient’s condition, the clinical team may provide treatment, stabilization, investigations or referral guidance as needed.

Luton Hospital treats patient information with confidentiality. Patients should also keep their login details private and avoid sharing personal medical details through unofficial channels.

Contact Luton Hospital through 0111 003 400 or info@lutonhospital.co.ke. Share your name, phone number and the issue you are experiencing so support can assist.

Yes. Patients can share feedback through available hospital feedback channels or contact the hospital directly. Feedback helps improve service delivery and patient experience.

Confirm that your phone number or login details are correct. If the issue continues, contact hospital support through the official phone number or email address.