Luton Hospital Terms & Conditions

You agree to use this website only for lawful, respectful and appropriate healthcare-related purposes. The information on the website is provided to help you understand available services and contact the hospital team.

• You must provide accurate details when submitting forms or appointment requests.
• You must not misuse the website, interfere with its operation or attempt unauthorized access.
• You must not submit false, harmful, abusive or misleading information through online forms.
• You are responsible for ensuring that your device and internet connection are secure.

Content on this website is for general awareness and service guidance only. It should not replace consultation, diagnosis, treatment, emergency care or advice from a qualified healthcare professional.

• Only a qualified clinician can provide diagnosis and treatment after proper assessment.
• Service descriptions may change depending on availability, clinical review and hospital updates.
• Online information should not be used to delay seeking urgent medical attention.

Online booking forms and appointment links help patients request services at Luton Hospital. An online request is not a final clinical guarantee until the hospital team confirms availability, timing, clinic schedule or next steps.

• Appointment requests are subject to clinic schedules, specialist availability and service capacity.
• The hospital may contact you by phone, email or other provided contact details to confirm your booking.
• Please arrive on time and carry relevant documents, referral notes, previous results and cover details where applicable.
• If you cannot attend, contact the hospital early so your appointment can be guided, cancelled or rescheduled.
• Emergency cases may be prioritized depending on clinical need.

Where patient portal access is provided, users are responsible for keeping login details private and ensuring that account information is accurate. The patient portal is designed to support appointment access, profile details and patient communication where applicable.

• Do not share your password, login details or verification information with unauthorized persons.
• Keep your phone number and email address updated for communication and appointment follow-up.
• Report suspected unauthorized account access to Luton Hospital as soon as possible.
• The hospital may restrict access where misuse, security concern or inaccurate information is detected.

Luton Hospital respects patient privacy and expects website users to provide information responsibly. Personal or medical details submitted through online forms may be used to support appointment handling, communication, patient identification and service coordination.

• Only submit information that is accurate and relevant to the request being made.
• Avoid submitting another person's information unless you are authorized to do so.
• Information may be reviewed by authorized hospital staff for service coordination.
• For detailed privacy guidance, refer to the hospital privacy policy where available.

Luton Hospital may request cover details, insurance information, referral details or supporting documents where applicable. Any billing, cover verification or approval process is handled through the hospital and relevant partners according to the service being accessed.

• The website does not replace official hospital billing, cover verification or insurer approval processes.
• Patients should confirm service requirements, cover status and supporting documents before or during their visit.
• Availability of a service on the website does not mean automatic approval by an insurance provider or cover provider.
• Where fees apply, the hospital team will guide you through the appropriate process.

Some forms may allow patients to upload documents such as referral letters, previous reports, scan results or other supporting files. Uploads should be relevant, clear and legally shareable by the person submitting them.

• Do not upload harmful files, false documents or files that belong to another person without authority.
• The hospital may request original copies or additional verification during your visit.
• Uploaded documents are used to support service coordination and may not replace clinical review.

Luton Hospital aims to keep the website available and useful, but access may be affected by maintenance, internet interruptions, hosting issues, browser compatibility or technical upgrades.

• The hospital is not responsible for delays caused by network or device issues outside its control.
• If online booking is unavailable, contact the hospital directly through phone, email or WhatsApp.
• Website pages, service information and links may be updated without prior notice.

The website may include links to communication platforms, maps, social media pages or external resources. These platforms are operated by third parties and may have separate terms and privacy practices.

• Use external links carefully and confirm that you are interacting with official Luton Hospital channels.
• Luton Hospital is not responsible for unrelated third-party websites or unofficial pages.
• Do not share sensitive information through platforms that you cannot verify as official.

Website content including text, images, graphics, service descriptions, page layouts and brand materials are intended for Luton Hospital communication and patient guidance. Unauthorized copying, misuse or reproduction for commercial purposes is not permitted without written permission.

• You may use website content for personal information and service guidance.
• You may not misrepresent Luton Hospital content, contacts or services.
• Hospital logos, names and branded materials must not be used without authorization.

Users are responsible for how they use the website and information provided on it. Luton Hospital takes reasonable steps to provide accurate and helpful information, but users should confirm urgent, clinical, booking or administrative matters directly with the hospital team.

• Do not rely on website content as your only source for urgent clinical decisions.
• Confirm appointment times, service availability and preparation requirements before your visit.
• The hospital is not responsible for losses caused by misuse of the website or inaccurate information submitted by users.

Luton Hospital may update these Terms & Conditions from time to time to reflect service changes, website improvements, security updates or operational requirements. Continued use of the website after updates means you accept the updated terms.

• Patients and users are encouraged to review this page periodically.
• Important website updates may be communicated through official Luton Hospital channels.
• If you do not agree with these terms, you should stop using the website and contact the hospital directly.

For questions about these terms, appointment guidance, patient support or website use, contact Luton Hospital through the official details below.

• Phone: 0111 003 400
• Email: info@lutonhospital.co.ke
• Location: China Centre, Ngong Road, Nairobi
• Website: lutonhospital.co.ke