0111 003 400 info@lutonhospital.co.ke China Centre, Ngong Road, Nairobi
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Patient Experience

Help us improve your care experience.

Your feedback helps Luton Hospital improve service quality, communication, patient comfort and the overall care journey for every patient.

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Confidential feedback

Share honestly. Your response is used to improve patient care and internal service standards.

01 Quick to complete
02 Helps improve departments
03 Optional contact follow-up
Luton Hospital

Patient Feedback Form

China Centre, Ngong Road, Nairobi

✓ Secure
01

Your visit

Let us know the type of care you received and how you found us.

Which service did you receive during your visit to Luton Hospital?

How did you know about us?

02

Overall experience

Give us a quick overall rating for your visit.

Kindly rate your overall experience on a scale of 1 to 4.

Did the doctor address your main concern today?

Would you refer someone to us?

03

Department rating

Rate only the departments you interacted with. You may skip the rest.

Department Very Poor Fair Good Excellent
Customer Care
Radiology
Pharmacy
Billing
Dental
Optical
Doctors
Nurses
Laboratory
Security
Cleanliness & Sanitation
Physiotherapy
04

Comments and follow-up

Share details that can help us serve patients better.

What did you like most about your visit, and what can we improve?

Any staff member you would like to appreciate?

May we contact you to help improve your experience?

By submitting this form, you help us improve care quality and patient experience at Luton Hospital.

😊

Thank you for helping us improve.

Your feedback supports better patient care, communication and hospital service delivery.