Terms of Use
Rules and conditions for using the Luton Hospital website, online forms, published content, digital links and service information.
Website information
Website content is provided for general information and service access guidance.
No emergency substitute
Online content and forms should not replace emergency medical attention where urgent care is needed.
Responsible use
Users should not misuse the website, forms, systems or communication channels.
Third-party links
External websites and platforms are governed by their own terms and privacy notices.
1. Acceptance of these Terms
By accessing or using the Luton Hospital website, online forms or linked public digital services, you agree to use them responsibly and in line with these Terms of Use.
If you do not agree with these Terms, you should not use the website or submit information through online forms.
2. Website information
Information on the website is provided for general hospital, service and contact information. It is not a substitute for a consultation, diagnosis, treatment plan or emergency medical attention.
While we aim to keep website information accurate and updated, service availability, clinic schedules, pricing, partner cover and operational information may change.
3. Online appointment requests
Submitting an online appointment request does not automatically confirm appointment availability or create a confirmed appointment.
The hospital team may contact you to confirm availability, request clarification or guide you on the appropriate service or department.
4. Responsible website use
Users must not misuse the website, online forms or digital communication channels.
- Do not submit false, misleading, abusive or unlawful information.
- Do not attempt to access restricted systems, interfere with website security or introduce malicious code.
- Do not upload unnecessary sensitive, medical, identity or financial information beyond what is requested.
- Do not use the website in a way that disrupts hospital operations or harms other users.
5. Third-party links and services
The website may link to external websites, maps, social media pages, messaging services, payment services, pharmacy platforms or other services controlled by third parties.
Those third parties are responsible for their own terms, privacy practices and service availability.
6. Limitations
The website is provided on an availability basis and may be updated, suspended or changed from time to time.
Nothing in these Terms limits obligations that cannot be limited under applicable law, including professional duties owed in healthcare settings.
7. Contact
For questions about these Terms of Use, contact Luton Hospital using the official channels below.
- Email: info@lutonhospital.co.ke
- Telephone: +254 111 003 400
- Location: China Centre, Ngong Road, Nairobi
Important notice
This public page provides general policy information for Luton Hospital patients, website visitors and stakeholders. It does not replace clinical advice, emergency care instructions, patient consent forms, staff-only policies or legal obligations applicable to a specific service.
Download the full Terms of Use
Upload the PDF version as public/uploads/policies/terms-of-use.pdf. The Open PDF button checks the public file, while the Download button can use the forced download route where configured.